Help
Returns & Exchanges
If something doesn't arrive the way it should, we'll make it right.
Damaged or wrong bottle
If your order arrives with a broken or damaged bottle, or one different from what you ordered, message us as soon as possible on WhatsApp +56 9 9818 6442 or at info@reddelvino.com with your order number and a photo. We'll offer a replacement or a refund.
Right of withdrawal
As with any distance purchase in Chile, Law No. 19.496 on Consumer Rights applies: you may withdraw from your purchase within 10 days of receiving the order by writing to info@reddelvino.com. Products must be unopened and in their original packaging.
How refunds work
Refunds go back through the same payment method you used on Flow. How soon it shows up depends on your bank or card.
Questions?
Write to us and we'll answer personally — we're a small cooperative and want you to be happy.